Your privacy matters
Biscuit Love Privacy Policy
Effective Date: July 1, 2026
Last Updated: July 1, 2026
Biscuit Love respects your privacy. This Privacy Policy explains how Biscuit Love collects, uses, shares, and protects information when you visit our website, place an order, shop online, contact us, submit an inquiry, interact with our digital services, or otherwise communicate with us.
This policy applies to www.biscuitlove.com and other online services operated by or on behalf of Biscuit Love that link to this Privacy Policy.
For questions about this Privacy Policy or to make a privacy request, contact us at:
Biscuit Love
Email: info@biscuitlovebrunch.com
Address: 316 11th Avenue South
Nashville, TN 37203
1. Information We Collect
We collect information in a few different ways: information you give us directly, information collected automatically through our website, and information we may receive from third-party platforms that help us operate our business.
Information You Provide to Us
Depending on how you interact with Biscuit Love, we may collect:
Name
Email address
Phone number
Billing address
Shipping address
Payment information
Order history
Gift card or gift recipient information
Catering or event details
Company name
Customer service messages
Contact form submissions
Marketing preferences
Reviews, testimonials, or other content you choose to submit
You may provide this information when you place an online order, buy merchandise, purchase or send a gift card, submit a catering inquiry, contact us, sign up for updates, respond to a promotion, leave a review, or otherwise interact with Biscuit Love.
Payment Information
If you make a purchase, your payment information is processed by third-party payment providers such as Wix Payments, Stripe, PayPal, Square, or similar providers. Biscuit Love does not intend to store your full credit card number or complete payment credentials on our own systems.
Payment processors may collect and process payment information according to their own privacy policies and security practices.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect certain information, including:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visit
Approximate location information
Website interactions
Cart, session, and login-related data
Cookie and similar technology data
This information helps us operate the website, understand how people use it, improve performance, protect against fraud, and make the website more useful.
Information from Third Parties
We may receive information from third-party platforms that help us provide services, process orders, manage customer communications, analyze website performance, or support restaurant operations.
These platforms may include, but are not limited to:
Wix Studio, Wix Stores, Wix Payments, and Wix Email tools
Stripe, PayPal, and Square
Google Analytics, Google Search Console, and Google Tag Manager
Meta/Facebook advertising tools, where enabled
Google Ads, where enabled
Email marketing platforms such as Klaviyo, Mailchimp, Constant Contact, or similar tools, where used
Ordering, delivery, and restaurant platforms such as Toast, Square, Caviar, Seamless, Grubhub, DoorDash, Uber Eats, Goldbelly, and Postmates
Review and map platforms such as Google Maps, Yelp, and Tripadvisor
Hiring platforms such as Workstream, if you apply for a job through a linked third-party hiring page
These third parties may collect information directly from you or share limited information with us, depending on the service.
2. How We Use Information
We may use the information we collect to:
Process online orders and merchandise purchases
Fulfill shipping and delivery requests
Process payments and prevent fraud
Provide gift cards or gift-related services
Respond to catering inquiries
Respond to contact form submissions and customer service requests
Manage customer relationships
Send operational messages, such as order confirmations or service updates
Send marketing emails or text messages, if you choose to receive them or where otherwise permitted by law
Understand website traffic and customer behavior
Improve our website, products, services, and guest experience
Display customer reviews or testimonials, with appropriate permission where needed
Support analytics, advertising, or remarketing efforts where enabled
Protect the security of our website and systems
Comply with legal obligations
Enforce our terms, policies, and rights
We try to use information in practical, expected ways connected to operating Biscuit Love and improving the guest experience.
3. Cookies and Similar Technologies
Our website uses cookies and similar technologies to help the site function, remember preferences, support cart and checkout features, improve performance, and understand how visitors use the website.
Cookies may be used for:
Website functionality
Cart, checkout, session, and login features
Security and fraud prevention
Analytics and performance measurement
Marketing or advertising, where enabled
We use a cookie banner to help visitors manage cookie choices where applicable.
You can also control cookies through your browser settings. Blocking some cookies may affect how the website works, especially cart, checkout, or account-related features.
We maintain a separate Cookie Policy that explains our use of cookies in more detail.
4. Analytics and Tracking
We may use analytics tools such as Google Analytics, Google Search Console, Google Tag Manager, Wix analytics tools, and similar services to understand how people find and use our website.
These tools may collect information such as device type, browser type, pages visited, time spent on pages, referring sources, and general location information.
We may also use advertising or retargeting tools, such as Meta Pixel/Facebook Ads or Google Ads, if enabled. These tools may help us measure advertising performance, understand customer interactions, or show more relevant ads.
Where required by law, we will provide choices related to analytics, advertising cookies, targeted advertising, or similar tracking technologies.
5. Email and Text Marketing
Biscuit Love does not currently send regular promotional email or SMS marketing, but we may do so in the future.
If you sign up for marketing emails, we may use your email address to send updates, promotions, announcements, product releases, event information, or other Biscuit Love news. You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.
If you opt in to receive text messages, we may use your phone number to send promotional or transactional messages. Message and data rates may apply. You may opt out of marketing text messages by following the instructions in the message, such as replying STOP, or by contacting us.
We may still send non-promotional messages related to orders, transactions, customer service, safety, or important business updates.
6. How We Share Information
We do not sell your personal information for money.
We may share information with trusted third parties in the following situations:
Service Providers
We may share information with vendors and service providers that help us operate our website, process payments, fulfill orders, ship products, manage communications, analyze website performance, support marketing, provide hosting, prevent fraud, or deliver services.
Payment and Order Processing Partners
We may share information with payment processors, online ordering platforms, delivery platforms, and restaurant technology providers as needed to process and fulfill orders.
Delivery and Shipping Partners
If you place an order that requires delivery or shipping, your information may be shared with delivery services, shipping providers, or fulfillment partners.
Marketing and Analytics Partners
Where enabled, we may share limited information with analytics, advertising, or marketing partners to measure website performance, improve communications, or support advertising efforts.
Some privacy laws may define certain advertising or analytics activities as a “sale,” “sharing,” or use of information for “targeted advertising,” even if no money is exchanged. Where those laws apply, we will provide required rights and choices.
Review, Map, and Third-Party Platforms
If you interact with Biscuit Love through Google, Yelp, Tripadvisor, delivery platforms, or similar third-party services, those services may collect, use, and display your information according to their own policies.
Legal, Safety, and Compliance
We may share information when we believe it is necessary to comply with the law, respond to legal requests, protect our rights, investigate fraud, enforce our policies, or protect the safety of Biscuit Love, our guests, our team, or others.
Business Transfers
If Biscuit Love is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction.
7. Third-Party Links and Services
Our website may link to third-party websites and services, including ordering platforms, delivery services, payment processors, review platforms, maps, social media platforms, hiring platforms, and other external services.
This Privacy Policy does not apply to third-party websites or services that Biscuit Love does not control. We encourage you to review the privacy policies of those third parties before providing information to them.
8. Reviews and Testimonials
If you submit a review, testimonial, comment, photo, or other public-facing content, we may display that content on our website, social media, marketing materials, or other Biscuit Love channels.
We may identify you by your first name, initials, location, review platform username, or other information you provide, depending on the context and permissions.
Do not submit any review, image, or testimonial that includes information you do not want shared publicly.
9. Job Applications
Biscuit Love may link to third-party hiring platforms, such as Workstream, for job applications or recruiting.
If you apply for a job through a third-party hiring platform, that platform may collect your application information directly. Biscuit Love may receive information related to your application as needed to evaluate candidates and manage the hiring process.
Hiring-related information may be subject to additional notices provided through the hiring platform.
10. How Long We Keep Information
We keep personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, processing transactions, responding to inquiries, maintaining business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.
Because retention needs vary, we do not use one fixed retention period for every type of information.
For example:
Order records may be kept for business, tax, accounting, legal, and customer service purposes.
Catering inquiries may be kept as needed to respond, plan, follow up, or maintain business records.
Marketing preferences may be kept until you unsubscribe or ask us to remove them, subject to legal and operational needs.
Customer account information may be kept while the account remains active or as otherwise needed for business purposes.
When information is no longer needed, we may delete, de-identify, or archive it according to our business practices and legal obligations.
11. Your Choices and Privacy Rights
You may contact us at info@biscuitlovebrunch.com to request help with your personal information.
Depending on where you live and which laws apply, you may have the right to:
Request access to personal information we have about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of certain personal information
Opt out of marketing emails
Opt out of marketing text messages
Opt out of certain targeted advertising or data sharing, where applicable
Withdraw consent where processing is based on consent
We may need to verify your identity before completing certain requests. We may also deny or limit requests where permitted by law, such as when information must be kept for legal, tax, security, fraud prevention, or business record purposes.
To make a privacy request, email:
Please include your name, contact information, and a clear description of your request.
12. State Privacy Rights
Some U.S. state privacy laws give residents additional rights regarding personal information. These rights may include access, correction, deletion, portability, and the ability to opt out of certain uses of personal information, such as targeted advertising, sale of personal information, or certain profiling.
These rights apply only where required by applicable law.
Biscuit Love will not discriminate against you for exercising privacy rights that apply to you. That means we will not deny service, charge a different price, or provide a different level of service because you exercised a legal privacy right, except where permitted by law.
If we deny a privacy request, you may have the right to appeal depending on your state of residence and applicable law. You may submit an appeal by replying to our decision or contacting us again at info@biscuitlovebrunch.com with “Privacy Appeal” in the subject line.
13. California Privacy Notice
This section applies to California residents where the California Consumer Privacy Act, as amended, applies to Biscuit Love.
In the past 12 months, we may have collected the following categories of personal information:
Identifiers, such as name, email address, phone number, billing address, shipping address, IP address, and online identifiers
Commercial information, such as products purchased, order history, gift card information, and transaction details
Internet or electronic network activity, such as website interactions, browser information, device information, and cookie data
Geolocation information, such as approximate location based on IP address or delivery/order information
Professional or employment-related information, if you apply for a job through a hiring platform
Inferences, such as marketing preferences or interests based on interactions with our website or communications
We collect this information for the purposes described in this Privacy Policy, including order processing, customer service, analytics, website operation, marketing where enabled, fraud prevention, legal compliance, and business operations.
We may disclose these categories of information to service providers, payment processors, delivery and ordering partners, marketing and analytics providers, hiring platforms, legal advisors, and other parties described in this policy.
We do not sell personal information for money. However, some uses of advertising or analytics technologies may be considered “sharing” under California law if used for cross-context behavioral advertising. Where applicable, California residents may have the right to opt out of sale or sharing of personal information.
To make a California privacy request, contact us at:
14. Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
If you believe a child under 13 has provided personal information to Biscuit Love, contact us at:
15. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no website, payment system, email system, or internet transmission is completely secure. We cannot guarantee absolute security, but we work to protect information in a reasonable and responsible way.
16. International Visitors
Biscuit Love is based in the United States. If you access our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate.
By using our website or providing information to us, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date at the top of this page. If changes are material, we may provide additional notice where appropriate.
Your continued use of our website after updates are posted means the updated policy applies to your use of the website going forward.
18. Contact Us
For questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us at:
Biscuit Love
Email: info@biscuitlovebrunch.com
Website: www.biscuitlove.com
Address: 316 11th Avenue South
Nashville, TN 37203